Refund & Cancellation Policy

This version is effective from the date it is published and supersedes all prior versions.

This policy applies to paid services purchased from Property Select by partners and users (including partner plans, featured boosts, contact-reveal top-ups, exclusive mandates and verification services).

1. Nature of services

Our paid services are digital services and promotional placements that are activated and consumed on purchase. Accordingly, fees are generally non-refundable once the service has been activated or the benefit (such as a featured placement, reveal credit or listing slot) has been made available or used.

2. When a refund may be considered

• A duplicate or erroneous charge, or a payment for which the service was never provided due to our technical fault, may be refunded on verification.
• Where required by applicable law.

3. Cancellation

You may cancel auto-renewal or discontinue a plan for future periods; already-paid periods and consumed benefits are not refunded on a pro-rata basis unless stated. Contact-reveal credits and featured-boost time are consumed as used and are not refundable.

4. How to request

Email support@mypropertyselect.com with your invoice number and reason within 7 days of the charge. Approved refunds are processed to the original payment method within 7–14 business days; timelines depend on your bank/gateway.

5. Chargebacks

Please contact us first; initiating a chargeback without contacting us may lead to suspension pending investigation.